w778 Privacy Policy

This Privacy Policy is published by w778, the internationally licensed online casino and sports betting platform operating at w778.onl ("w778", "we", "us", or "our"). This Policy describes how w778 collects, uses, stores, shares, and protects the personal data of players and visitors ("you" or "your") in connection with your use of the w778 platform and its associated services.

w778 serves players across Pakistan — from Karachi and Lahore to Faisalabad, Islamabad, and cities in between — and we recognise the importance of treating the personal data of our players with the highest degree of care and transparency. This Privacy Policy has been written in plain, clear English to ensure that Pakistani players fully understand how their information is handled.

This Privacy Policy applies to:

• All registered w778 account holders;
• All visitors to the w778.onl website, whether registered or not;
• All users of any service, feature, or functionality provided through the w778 platform.

w778 is the data controller in respect of personal data collected and processed through the w778.onl platform. As data controller, w778 determines the purposes for which personal data is collected and the manner in which it is processed. w778 takes its data controller obligations seriously and operates within the framework established by its international gaming licence and applicable data protection standards.

The w778 Data Protection contact for queries, requests, and complaints relating to personal data is the w778 support team, reachable at:

w778 collects the following categories of personal data in connection with the registration and use of the w778 platform. Data collection is limited to what is necessary for the purposes described in Section 5 of this Policy.

w778 collects personal data through the following channels and methods:

• Direct registration: Information you provide when creating your w778 account, including name, date of birth, email address, mobile number, and the payment method details you register;
• Account usage: Data generated automatically as you use the w778 platform, including gaming activity, login records, session information, and transaction history;
• Identity verification: Documents and images you submit when completing the Know Your Customer (KYC) verification process, including copies of your CNIC/NICOP and proof of address;
• Payment processing: Financial data shared between w778 and its payment processing partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) in the course of processing deposits and withdrawals;
• Communications: Any information you voluntarily share when contacting w778 support, submitting a complaint, or responding to optional surveys or feedback requests;
• Cookies and tracking technologies: Technical data collected automatically through cookies, pixels, local storage, and similar technologies when you visit or use the w778 platform (see Section 8 for full cookie details);
• Third-party fraud prevention services: Risk and fraud data from third-party verification and fraud screening services used by w778 to protect the platform and its players;
• Responsible gaming tool activations: Records of limit settings, self-exclusion requests, cool-off activations, and related responsible gaming actions taken within your w778 account.

w778 processes personal data only for specified, legitimate purposes. The following table sets out the primary processing purposes, the data used, and the legal basis for each:

w778 will not process your personal data for purposes beyond those listed above without providing notice and, where required by applicable law, obtaining your consent before doing so.

w778 does not sell personal data to third parties. We may share personal data with the following categories of third parties strictly for the purposes described in this Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive financial and identity data necessary to process your deposit and withdrawal transactions. These processors are contractually required to handle your data securely and in accordance with applicable standards;
• Identity verification providers: Third-party KYC and age verification service providers receive identity and verification documents to conduct the legally required verification checks. These providers operate under strict data processing agreements with w778;
• Fraud prevention services: Anti-fraud and risk screening platforms receive technical and financial data to help identify and prevent fraudulent activity on the w778 platform;
• Regulatory and licensing authorities: w778's licensing authority and any relevant regulatory body may receive data as required by w778's licence conditions or applicable law. w778 cannot refuse such disclosures where they are legally mandated;
• Law enforcement: w778 will disclose personal data to law enforcement agencies, courts, or other governmental bodies where required by valid legal process, a court order, or applicable law;
• Technology service providers: Cloud hosting, cybersecurity, and platform infrastructure providers may process technical data in the course of providing services to w778. These providers are selected carefully and operate under data processing agreements;
• Professional advisors: Legal, accounting, and audit professionals may access personal data under strict confidentiality obligations in the course of providing professional services to w778.

w778 is an internationally operated platform and some of the third-party service providers that process data on our behalf may be located outside Pakistan. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that available in the jurisdiction of w778's primary operations, w778 implements appropriate safeguards to protect the transferred data.

Such safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities, incorporated into the data processing agreements with the receiving party;
• Transfers to recipients located in jurisdictions that have been determined to provide an adequate level of data protection by applicable regulatory bodies;
• Binding corporate rules where data is shared within a corporate group subject to those rules.

You may contact w778 at [email protected] to request details of the specific safeguards in place for any particular international transfer of your personal data.

w778 uses cookies and similar technologies on the w778.onl platform to ensure the platform functions correctly, to improve the player experience, and to support analytics and fraud prevention. Cookies are small text files placed on your device when you visit the w778 platform.

You can control cookie settings through your browser's privacy settings. Please note that disabling essential cookies will prevent you from using the w778 platform normally, as session management and security functions depend on them. Instructions for managing cookies vary by browser — refer to your browser's help documentation for specific guidance.

w778 does not use third-party advertising cookies or tracking pixels for the purpose of serving targeted advertisements on other websites. Any tracking used is limited to the operation and improvement of the w778 platform itself.

w778 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, regulatory, and reporting obligations. The following general retention periods apply:

After applicable retention periods expire, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where data must be retained for longer due to an active legal dispute, investigation, or regulatory inquiry, the relevant data will be held until the matter is fully resolved.

Subject to applicable law and certain conditions and exceptions, you have the following rights in relation to the personal data w778 holds about you. To exercise any of these rights, contact w778 at [email protected] with a clear description of your request.

Please be aware that certain rights are subject to limitations. For instance, w778 cannot delete data that it is legally required to retain under anti-money laundering or licensing regulations, regardless of a deletion request. Where a right cannot be fully exercised, w778 will explain the reason in its response to your request.

w778 implements a comprehensive set of technical and organisational security measures to protect the personal data it holds from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in transit: All data exchanged between your device and the w778 platform is encrypted using 256-bit SSL/TLS protocols. This applies to login sessions, payment transactions, form submissions, and all other data transmissions;
• Encryption at rest: Sensitive personal data stored on w778 servers — including identity documents, financial data, and authentication credentials — is encrypted at rest using industry-standard encryption protocols;
• Access controls: Access to systems containing personal data is restricted on a strict role-based, need-to-know basis. All internal access is logged and subject to regular review;
• Two-factor authentication: Internal system access for w778 staff requires multi-factor authentication. Players are also encouraged to enable 2FA on their accounts for additional personal protection;
• Security monitoring: w778's platform infrastructure is subject to continuous security monitoring, intrusion detection systems, and regular vulnerability assessments;
• Penetration testing: Periodic third-party penetration testing is conducted on the w778 platform to identify and address potential security vulnerabilities;
• Data breach procedures: w778 maintains documented data breach response procedures. In the event of a breach that poses a risk to your rights, w778 will notify affected players and relevant authorities as required by applicable law.

If w778 becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, all collected data will be deleted as soon as legally permissible, and any funds held will be handled in accordance with the w778 Terms and Conditions applicable to underage account closures.

Parents and guardians who have reason to believe that a minor under their care has created a w778 account or submitted personal data to the w778 platform are encouraged to contact w778 immediately at [email protected]. w778 will investigate and take appropriate action promptly.

w778 uses age verification tools and identity document checks as part of its KYC process specifically to prevent minors from accessing the platform. These checks are mandatory and must be completed before any financial withdrawal is processed.

The w778 platform may from time to time contain references to or integrations with third-party services, including payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) and identity verification providers. These third-party services operate under their own privacy policies, which are separate from and independent of this Privacy Policy.

w778 is not responsible for the privacy practices, data handling, or security measures of any third-party service provider, even where the service is accessed in connection with your use of the w778 platform. w778 recommends that you review the privacy policies of any third-party service you interact with in the course of using w778, particularly payment processors through which you conduct transactions.

w778 selects third-party partners carefully and requires all data processors to operate under contractual obligations consistent with the standards described in this Privacy Policy. However, once data leaves w778's direct systems and enters a third-party environment, the third party's own data protection practices govern the handling of that data.

w778 may send you promotional communications — including information about bonuses, new games, PSL cricket betting promotions, and other platform updates — where you have provided your explicit consent to receive such communications at the time of registration or subsequently through your account settings.

You have the right to withdraw your consent to marketing communications at any time. You may do so by:

• Adjusting your communication preferences in your w778 account settings;
• Using the unsubscribe link included in any marketing email sent by w778;
• Contacting w778 support at [email protected] and requesting removal from marketing lists.

Withdrawal of consent to marketing communications will not affect your ability to continue using the w778 platform, nor will it prevent w778 from sending you transactional communications that are necessary for the operation of your account — such as deposit confirmations, withdrawal notifications, security alerts, and required regulatory communications.

w778 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to w778's data processing practices, new services or features added to the platform, or improvements to our privacy standards.

Where changes are material — meaning they significantly affect your rights or how your personal data is used — w778 will provide advance notice by email to your registered address, or by prominent notification within the w778 platform, at least 14 days before the changes take effect. For minor, clarificatory, or non-material changes, w778 may update the Policy without providing separate advance notice.

The effective date of the current version of this Privacy Policy is always displayed at the top of this page. It is your responsibility to review this Policy periodically and to stay informed of any changes. Continued use of the w778 platform after the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree with any change, you should cease using the platform and may request account closure by contacting w778 support.

If you have any questions, concerns, or complaints about this Privacy Policy or about how w778 handles your personal data, please contact the w778 Data Protection contact using the details below. w778 is committed to resolving privacy concerns promptly and transparently.

When submitting a data subject request or privacy complaint, please include your registered w778 account username, the specific nature of your request or concern, and any relevant dates or transaction references. This will help the w778 team locate your records and respond to you as efficiently as possible.

w778 will acknowledge receipt of all privacy enquiries within 5 business days and aims to resolve complaints fully within 30 calendar days. Where a matter is complex and requires more time, w778 will notify you of the extended timeline and the reasons for it.